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Epic Games

Protecting Your Epic Account

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Account Security Bulletin

Epic Games is providing this bulletin to explain what’s happening and how to best secure your Epic account and other accounts.

Shared Passwords

Though it’s common to use the same password across multiple Internet sites, this is a dangerous practice and should be avoided. If one of those sites is compromised, hackers can use your email and password from that site to break into your account on other sites using the same password.

Here’s what happens: Attackers frequently download password dumps – lists of username/password combinations -from third party sites and use “credential stuffing” to find out what other websites those credentials work on. When they are successful at logging in to those accounts, they see what trouble they can create for the account holder. In many cases, that appears as fraudulent V-Buck purchases.

Fake Fortnite Offers

We’ve seen several instances of account theft and fraud related to websites that claim to provide you free V-Bucks, Cosmetics or the ability to share or buy accounts. Please never share your Epic account details with anyone. Epic will never ask you for your password. Groups claiming to provide special Fortnite deals this way are fraudulent.

How Do I Know If I’m At Risk?

There is a fantastic web service Have I Been Pwned that will let you search your email address and determine if it has been part of any data breaches. If it has, you should assume that the password associated with that service is public knowledge and change all accounts that use it (not just your Epic account!).

Even if your account information hasn’t been publicly identified as leaked, it’s possible that it may be leaked in the future, so there are steps that you can do to help protect yourself against that. You can start by signing up for the Have I Been Pwned notification service so you’re immediately alerted if your email is ever included in future dumps.

What Are We Doing To Help?

We’ve been working hard to hunt down password dumps in order to proactively reset passwords for player accounts that may have been leaked online. This approach involves a lot of manual work on our side but we believe that it prevents a significant amount of fraud.

Unfortunately, this approach does not find every impacted account, because of this we are constantly working to automate and streamline our process for finding and resetting impacted accounts.

Good Security Practices

Use Unique Passwords

We recommend using unique passwords as a way to protect yourself from credential stuffing attacks. Having a unique password for every service will guarantee that one compromised account won’t lead to everything you own being stolen. Of course, it can be hard to remember so many different passwords.

Consider using a password manager to help. Using a password manager, you can generate a unique password for every service and only remember a single strong password (for the password manager).

Link Your Social Accounts For Extra Security

We offer support to integrate Facebook and Google logins with our Epic account system. This provides you with several advantages.

First, you can log in without needing to use your Epic password, as long as you’re actively logged in to Facebook or Google on your browser. You’ll receive a login prompt asking you to authorize the activity and then will be let straight in.

Second, you can always use these login methods to regain access to the account in the event that it is locked due to invalid passwords. Due to the additional security measures provided through Google and Facebook login, you can set correspondingly more secure passwords for your Epic account and then not worry about using them due to the pass-through authentication with Google and Facebook.

Install And Update Antivirus

While antivirus and antimalware products won’t solve every problem, they will help keep your computer safe from a lot of threats. Epic doesn’t endorse any particular product, but you can view a list of options here along with the various features of each. Keeping your computer clean of unwanted software will again minimize the number of ways your account can be compromised.

Keep Your Computer Up To Date

You should always keep your operating system, installed software, and drivers as up to date as possible. Small bugs from outdated drivers or software can result in performance issues or other game stability issues while missed security updates could compromise your entire computer. Epic always recommends updating to the latest secure versions of software and operating systems.

Don’t Trust Shared Systems

Logging in from a shared computer (cyber cafes, libraries, a friend’s house, etc.), introduces additional risk. Only log in on shared systems controlled by people you trust. Just by logging into your account on a shared system, your credentials could be stolen and you have no real insight into how secure those machines are. 

If you’ve used an untrusted shared machine in the past, we recommend changing your password to ensure that it’s not compromised. If you play on a shared machine on a regular basis, it is critical that you use a unique password for your Epic account and make sure to log out of the launcher when finished each time.

Enable Two-Factor Authentication 

Two-factor authentication adds an extra layer of complexity to your account security, this makes it much more difficult for someone to gain unauthorized access. Get protected now.

Be sure to also protect your accounts for other services too! This site will let you review different services and see which support it.

Additional Information

Don’t Share Accounts

While sometimes you might struggle to complete that quest and would love for a friend or family member to help, we encourage you not to share your account information with others. Any actions committed on your account are your responsibility. If someone cheats on your account and it is banned, it is your responsibility as the account holder.

Don’t Buy Accounts

Sometimes, people get tired of a game and want to quit – and would like to get something for the time they’ve invested in the game. As a result, they’ll list their accounts online. While you might be tempted to purchase one and gain access to the sweet skins they have, please don’t. As the original account creator, they are likely in possession of significant facts that may enable them to recover the account through our Player Support process (such as transaction history, address history, etc.) by claiming you stole the account.

There’s No Such Thing As A Free V-Buck

We’ve seen the sites online, just like you. Click here, put in your username, maybe answer a survey question or two, and you’ll get as many free V-Bucks as you’d like. Those sites aren’t real. They want you to enter your account credentials into their page (enabling them to log in as you and create fraudulent charges) or else encourage you to click down a chain of advertising referrals, getting click-through advertising money for the person running the site. Under no circumstances are those sites able to actually grant V-Bucks. Our legal team is constantly prowling to hunt down those sites.

If you’ve tried one of them in the past, we encourage you to change your password as soon as possible. 

Verify Email Address

While it is currently optional, we ask that you please verify your e-mail address associated with your Epic account. This helps protect your account with our two-factor authentication and makes it easier for Player Support to assist you in the event of any anomalous activity with your account.

Player Support Details

Need additional help? Our Player Support team is here for you. We have a Fortnite Help Portal with answers to many of your questions.

If there’s anything where you feel we need to clarify further or something else you’d like assistance with, feel free to e-mail in a request.

Battle Royale

Chapter 3 Season 2 Live Event: Everything we know so far

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The first live event of Chapter 3 is expected to take place in less than six weeks. Here’s everything we know so far, based on various leaks.

Leaked Map Stages

All future stages for the territories controlled by both The Seven and Imagined Order have been leaked by data-miner Hypex. The maps show the Resistance will retake control of most of the Island, leaving only Command Cavern and Loot Lake for the IO. The final stage will lead the story directly into a live event, with the Imagined Order having little options left for victory.

Leaked Quest Voice Line

Epic also recently added new voice lines for the upcoming Week 6 Quests which, when reviewed closely, appear to tease the main story of a new live event. The Agent Jones character claims “one of the IO’s Doomsday devices is now in production”, seemingly hinting that the new event could be related to Chapter 2 Season 2’s The Device, which was also focused around a “Doomsday Device”.

A transcript of the Agent Jones voice lines can be found below:

“This will not come as a surprise, but IO management loves Doomsday machines – loves them! There’s even a doomsday division at HQ, oh man their softball team is awful but they will one day destroy us all so… kind of a wash. We have very credible intel that one of the IO’s Doomsday devices is now in production. We need to find out everything we can while we still can. Hit the field, I’ll prep the cameras . . . I have a very bad feeling that we are not ready for what we’re gonna find out.”

Doomsday Landmark

According to Fortnite data-miner GMatrixGames, a new Landmark code-named ‘DDMachine’ has been added to the game’s tags, suggesting that the Doomsday Device described by Agent Jones could be added to the map in the future.

Less than six weeks remain until the potential live event. We’ll keep you updated with the latest leaks and official announcements.

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Battle Royale

Boogie Bomb and Rift-To-Go Unvaulted Until April 25

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In preparation for the upcoming item vote, the Boogie Bomb and Rift-To-Go have both been unvaulted for a trial period until April 25.

Players can now find the items scattered throughout the Island from Chests, Llamas, Supply Drops, Loot Sharks and ground loot. Once the short trial period ends on April 25 at 8AM ET, new gold funding stations will go live in-game on the following day to let players “fund” the item they want to see return permanently (for the rest of Season 2). The item that becomes 100% funded first will automatically be reintroduced to the loot pool as soon as the goal, of which the exact value is unknown, is reached.

We’ll keep you updated on which item gets unvaulted.

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Battle Royale

Leak: S.T.A.R.S. Team and El Chapulín Colorado to Return Very Soon

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Fortnite has re-added multiple Item Shop sections to its API, meaning they will be available very soon. Five existing sections have also been removed, suggesting Epic doesn’t plan to bring those Sets back to the Item Shop for a while.

Re-added Item Shop Sections:

  • S.T.A.R.S. Team
  • El Chapulín Colorado
  • Wu Wear (new)

Removed Item Shop Sections:

  • Silk Sonic
  • Chloe Kim
  • Cobra Kai
  • Jordan
  • Turn The Music Up

The ‘Wu Wear’ section, which was added to the API today, will contain the new Wu-Tang Clan cosmetics; featuring two Outfits, two Bundles and more.

We’ll keep you updated if any additional sections are changed.

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